top of page

This is Fogco - Made in the UK - Shipped Worldwide

SHIPPING POLICY

A Legal Disclaimer

While Fog Co takes every effort to ensure timely delivery of your order, we do not guarantee specific delivery dates or times. All shipping and delivery estimates provided are based on standard industry practices and are subject to third-party carrier performance, weather conditions, and other factors beyond our control. Fog Co is not responsible for any delays, damages, or losses caused by third-party carriers or customs authorities. The customer is responsible for providing accurate shipping information; any additional costs incurred due to incorrect details may be passed on to the customer. Fog Co is not liable for packages lost, stolen, or damaged once they have been marked as delivered by the carrier.

Shipping Policy - the basics

1. Processing Times

  • Orders are processed within 24hours after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Rates
We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 3-5 business days.

  • Express Shipping: Estimated delivery time is 24hours (available for an additional cost).

  • Shipping costs will be calculated at checkout based on your location and selected shipping method.

3. International Shipping

  • We ship internationally to select countries. Please ensure that the products ordered comply with the laws and regulations of your destination country.

  • Customs, duties, and taxes may apply for international orders and are the responsibility of the customer.

4. Order Tracking

  • Once your order is shipped, you will receive an email with tracking information.

  • Please allow up to 24hours for tracking updates to appear.

5. Delivery Issues
5.1 Delays

  • Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

  • Fog Co is not liable for delays caused by third-party carriers.

5.2 Lost or Stolen Packages

  • If your package is marked as delivered but cannot be located, please contact the carrier directly.

  • Fog Co is not responsible for lost or stolen packages after delivery confirmation but will assist in resolving the issue where possible.

6. Restricted Products
Certain items, such as vapes or cannabis-related accessories, may face shipping restrictions in specific regions. It is the customer’s responsibility to ensure compliance with local laws before ordering.
7. Incorrect Shipping Information

  • Please double-check your shipping address during checkout.

  • Fog Co is not responsible for delivery issues resulting from incorrect or incomplete addresses.

8. Returns Due to Failed Delivery

  • If a package is returned to us due to failed delivery (e.g., incorrect address, unclaimed package), the customer is responsible for re-shipping costs.

9. Contact Us
If you have any questions or concerns about shipping, please contact us:

Effective Date: 1/12/2024

bottom of page