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This is Fogco - Made in the UK - Shipped Worldwide

REFUND POLICY

A Legal Disclaimer

Fog Co strives to ensure customer satisfaction with every purchase. However, all refund requests are subject to the conditions outlined in our Refund Policy. Refunds or exchanges may not be granted for items that are used, opened, or damaged, except in cases of defective products or errors on our part. The customer is responsible for the return shipping costs unless the return is due to a fault on our part. Fog Co is not liable for any loss or damage incurred during the return shipping process. Refunds will be processed in the original payment method, and any applicable fees (such as shipping or customs) are non-refundable. Fog Co reserves the right to reject any refund request that does not meet the criteria outlined in our policy.

Refund Policy - the basics

1. Eligibility for Refunds
Refunds are only available under the following conditions:

  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us immediately at [Insert Email Address] within [Insert Timeframe, e.g., 7 days] of receiving the item.

  • Incorrect Items: If we sent you the wrong product, we will issue a refund or exchange once the incorrect item is returned.

  • Unopened and Unused Products: Products that are unused, unopened, and in their original packaging may be eligible for a refund.

2. Non-Refundable Items
The following items are non-refundable:

  • Used or opened products, including clothing, accessories, and rolling papers

  • Items that have been tampered with or damaged by the customer

  • Items purchased during sales, promotions, or clearance events

3. How to Request a Refund
To request a refund, please follow these steps:

  1. Contact us at [Insert Email Address] within [Insert Timeframe, e.g., 7 days] of receiving your order.

  2. Provide your order number, product details, and photos of any damage or defect (if applicable).

  3. Our team will review your request and inform you of the next steps for return or exchange.

4. Return Process
If your return is approved, please follow these guidelines:

  • Return Shipping: Customers are responsible for return shipping fees unless the item is defective or incorrect.

  • Condition of Returned Items: Items must be returned in their original, unused condition with all packaging intact.

  • Return Address: Please contact us for the return address, as it may vary depending on your location.

5. Refunds

  • Once we receive your returned item, we will inspect it to confirm it meets our refund policy criteria.

  • If approved, we will process your refund to the original payment method within 7-14 business days but also depending on your banks policy.

  • Shipping costs, including any customs or duties paid for international orders, are non-refundable.

6. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us at [Insert Email Address] to arrange the exchange. If the item you are exchanging is no longer available, a refund will be issued instead.
7. Late or Missing Refunds
If you have not received your refund after the expected processing time, please check your bank or credit card account again. If the refund still hasn't appeared, contact us at info@fog-co.com, and we will assist you.
8. Changes to This Policy
Fog Co reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of this policy.
9. Contact Us
If you have any questions or concerns regarding refunds, please contact us at:

Effective Date: 1/12/2024

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